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Shipping policy

Shipping & Delivery Policy – Pikseec

Last Updated: 4 November 2026

At Pikseec, we aim to deliver your favourite products safely and on time. Please read our shipping and delivery policy to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment or order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • During sales, festivals, or high-demand periods, processing may take additional time.

2. Shipping and Delivery Time

  • Estimated delivery time is 3–7 business days after dispatch.

  • Delivery timelines may vary depending on the customer's location, courier availability, and other external factors.

  • Remote locations may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

  • Free shipping may be available on selected products or promotional offers.

  • Any applicable additional charges will be communicated before order confirmation.

4. Order Tracking

  • Once your order is dispatched, tracking details will be shared through SMS, WhatsApp, email, or other available communication channels.

  • Customers can use the tracking information to check their shipment status.

5. Incorrect Shipping Address

  • Customers are responsible for providing accurate and complete delivery information.

  • Pikseec will not be responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.

  • Please contact our support team immediately if you notice an error in your shipping details.

6. Delayed or Lost Shipments

  • While we do our best to ensure timely delivery, delays may occur due to courier issues, weather conditions, holidays, or other unforeseen circumstances.

  • If your order is significantly delayed or appears to be lost, please contact our customer support team for assistance.

7. Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

  • Share your order ID along with clear photographs or videos showing the issue.

  • Eligible cases will be handled according to our Return & Refund Policy.

8. Cash on Delivery (COD)

  • Cash on Delivery availability depends on the delivery location and courier service.

  • Customers must be available to receive the order and make payment at the time of delivery.

  • Repeated refusal of COD orders may result in restrictions on future COD purchases.

9. Contact Us

For any questions regarding shipping or delivery, please contact us:

Business Name: Pikseec
Website: https://pikseec.in
Email: pikseecsupport@gmail.com
WhatsApp: +91 9495030639
Instagram: @pikseec_

We appreciate your trust in Pikseec and thank you for shopping with us!

Pikseec – Happy Shopping!